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Zendesk vs Help Scout compared by approach, strengths, and ideal use case. A clear framework to choose the right support platform.

A detailed comparison of Zendesk and Intercom across features, pricing, AI, and when to choose each platform.

As an official Quiq implementation partner, Helpando customizes the Quiq conversational AI platform for personalized, efficient, AI-powered customer service.

Customers engage with your business across various channels. Your customers data lives in many different places: You might have data stored in your companies database, maybe a cloud based shopify stores order information, there’s customer data in your Zendesk already, and there might be a number of other cloud solutions connected to your business, each solution with it’s own unique set of data.

Not a week passes without one of our customers asking us about the new Zendesk Sunshine framework and what it can be used for. To be honest, for some time we did not have a good answer ourselves. Only after actually getting our hands dirty building solutions based on Sunshine for clients we can now give a proper answer.

A Zendesk deprecation can be intimidating, with the phasing out functionality and features, such as widgets, the web portal, classic interface and customizations. It is actually an excellent opportunity to improve how efficiently you are using Zendesk.