Migrating your customer support data is one of the most high-stakes operations your support team will ever face. One missing ticket, one corrupted attachment, one incorrectly mapped custom field – and you are dealing with angry customers, broken workflows, and a support team that has lost trust in the new system.
At Helpando, we have been running Zendesk migrations since 2013. We have migrated data from over 30 different platforms for 100+ clients – including companies like Skyscanner, Glossybox, and Dormakaba. Every migration is scoped by a dedicated consultant, tested before the final cutover, and validated after completion. No data left behind.
We have direct experience migrating from: Freshdesk, Intercom, Kayako, Groove, HelpScout, Zoho Desk, Salesforce Service Cloud, ServiceNow, HubSpot Service Hub, Parature, Desk.com, Microsoft Dynamics, and 20+ more – including custom-built systems and CSV exports.
We understand your current setup, data volume, timeline, and requirements. This call is free and carries no obligation.
Our consultant reviews a sample export and produces a detailed field mapping document. You review and approve before we write a single line of migration logic.
We run a full test migration on a small dataset. You review the results in your Zendesk test environment and confirm everything looks correct before any live data is touched.
Once you sign off on the test, we run the full migration – typically during a low-traffic window to minimize disruption.
For teams that cannot pause support, we sync any changes made in the source system during the migration window. Nothing is missed at cutover.
We run a systematic validation check – comparing record counts, spot-checking individual tickets, verifying custom fields. We do not consider a migration complete until you confirm everything is correct.
We provide a migration completion report and a structured handover session covering everything delivered and recommended follow-up steps.
| Helpando (Professional Service) | Automated Migration Tools | |
|---|---|---|
| Custom field mapping | ? Manual review & mapping by consultant | ?? Auto-mapping based on field names only |
| Complex data types | ? Side conversations, CSAT, audit logs | ? Often not supported |
| Large datasets (500K+ tickets) | ? Optimized migration strategy | ?? Performance issues common |
| Workflow migration | ? Macros, triggers, automations reviewed | ? Not included |
| GDPR compliance | ? DPA, NDA, encrypted transfer | ?? Varies by tool |
| Post-migration validation | ? Systematic check by consultant | ? Self-service |
| Support during migration | ? Dedicated consultant available | ? Ticket-based support only |
Most migrations take between 1 and 4 weeks. Simple migrations can complete in 3-5 business days. Large, complex projects (500,000+ tickets) can take 4-8 weeks. We provide a detailed timeline estimate after the scoping call.
No. Your existing system stays fully operational throughout. We use a delta migration approach to sync changes right up to the cutover point.
We run a thorough test migration first, so most issues are identified before the full migration runs. If a problem occurs, your source system is untouched and fully operational. We debug, adjust, and re-run.
Yes. We follow GDPR, SOC-aligned controls, and ISO 27001-aligned practices. All data in transit is encrypted. We provide a Data Processing Agreement (DPA) for enterprise clients.
Automated tools handle straightforward, standardized migrations but struggle with complex field mappings, custom workflows, and edge cases. Helpando provides a fully manual, expert-led service – a dedicated consultant reviews, maps, and validates your data at every step.
Migration costs depend on data volume, complexity, and whether workflow migration is included. We provide a fixed-price quote after the initial scoping call. No hidden fees or per-ticket pricing.
Every migration starts with a free 30-minute discovery call. We will assess your current setup, give you an honest timeline estimate, and tell you exactly what we need to get started.
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