Zendesk services
and solutions that work
We’ve worked on 100’s of client projects on a wide range of needs. If you are looking for a partner you can trust, we are here for you. We are an expert in everything to do with ticketing systems and cloud based customer service tools. To put it simply – we help you develop better customer service. Here’s an introduction to the Zendesk services we provide to make your online customer service solutions as efficient and effective as possible.
Help Center Ticket & Data Migration
Migrating between Help Centers can be intimidating. Not migrating can provide a very poor experience for both agents and customers. You don’t want to take any chances which can result in lost tickets, customers being unable to get the content they need or corrupting the data. On top of which, agents being unable to find the information they need can have serious ramifications (legal ones potentially).
Zendesk Custom Development & Apps
You can get a lot more out of Zendesk and your online customer service. Custom Zendesk apps and development open up a whole new world of possibilities. If you want to take your customer service experience to the next level, there’s “an app we can build for that”.
Optimizing Agent Workflows in Zendesk
with AI/ChatGPT & Google Bard
At Helpando, we are leveraging the power of Artificial Intelligence (AI) and Google’s BARD API to optimize customer service workflows in Zendesk. With AI-driven solutions like ChatGPT, chatbots, and custom Zendesk apps, our team is able to extend the existing Zendesk platform with intelligent functionality that will improve the overall customer experience.
Help Center Setup and design
Your agents and customers have to use the Help Center you are building – make sure it’s a great experience for them. Besides making Help Centers that look good, we look to improve ticket deflection and overall user experience, to make your Help Center do the work for you. If you are investing time and money into a Help Center, make it look really good, and work even better.
Zendesk Agent & Admin Training and Consulting
Whether you are thinking about setting up Zendesk for the first time, growing your support team, or would like to get more out of Zendesk, we can help. We can setup a personalized training or consulting session, customized for your agents and administrators, to discover how you can use your Zendesk to maximize its potential.
