At Helpando, we are leveraging AI, openAI’s ChatGPT and Google Gemini to optimize customer service done in Zendesk. Automation of certain functions through chatbots and the development of custom AI powered Zendesk apps can extend the Zendesk interface with AI functionality so that agents can work more efficiently and effectively.
Here are some examples of how we use AI to improve agent workflow in Zendesk:
– Automating mundane or repetitive tasks such as ticket routing, ticket tagging and answers to frequently asked questions.
– Enhancing customer service by automatically suggesting answers to common questions or inquiries.
– Predictive analytics for forecasting customer support trends and staffing needs.
– Natural language processing (NLP) for automated text and voice processing in Zendesk.
– Using the Google Bard API to understand customer sentiment and prioritize ticket responses.
– Machine learning algorithms to analyze customer conversations and identify areas of improvement for Zendesk Guide.
– Proactive support through personalized messages or notifications that are automatically triggered by customer actions.
At Helpando, we believe in using AI to improve agent workflow in Zendesk so that agents can work more efficiently and effectively while providing an exceptional level of service to customers. Our team is committed to helping you achieve your goals by leveraging the latest technologies available, such as chatbots, natural language processing, machine learning algorithms and more!
Contact us today for a free consultation!
For the past 10 years we helped our clients to migrate their data from Intercom to Zendesk, including all custom mapping needs, test- closed and final migration(s) and general guidance during the migration process.
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Customers engage with your business across various channels. Your customers data lives in many different places: You might have data stored in your companies database, maybe a cloud based shopify stores order information, there’s customer data in your Zendesk already, and there might be a number of other cloud solutions connected to your business, each solution with it’s own unique set of data.
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