Zendesk Ticket and Data Migration

Zendesk Ticket & Data Migration

If you are thinking about a data migration from one Ticketing System (Freshdesk, Zendesk, Kayako, etc.) to another, upgrading or consolidating, Helpando makes it easy. And risk free.

We help you migrate your ticket and customer data for you from your legacy system to your new system, moving from one Help Center, to another, eliminating the pain of juggling two systems at the same time. Or of using an inferior system

Doing a data migration usually makes sense for several reasons:

• Customers might refer to tickets from the past and your agents need access to these tickets.
• Agents get an overview of a customer’s entire ticket history.
• You can use the new system’s report functionality to generate reports on legacy data

We assist in migrating data (and databases) between any cloud-based ticketing solution such as Zendesk, Desk.com, Kayako, OTRS, Heat, Freshdesk and many more. Even if your system has no API you can send us a SQL or POSTGRES dump or a file with CSV data and we will migrate it into your new system.

We can migrate:

• user & customer data
• tickets & cases with statuses
• ticket fields with correct mapping
• forums & knowledge base
• organizations & companies
• business rules, triggers & automations
• macros & text templates

Update December 3, 2025

In December 2025 we added the following new features to our migration scripts:

• Migrate the newest records first to have the most relevant data before migrating older ticket history
• Migrate content translations for multilingual support
• Add dynmaic tags to migrated tickets for easier sorting and reporting
• Migrate attachments based on attachment type or based on ticket creation date to save Zendesk account disk space
• Migrating inline and regular attachments
• Migrate side conversations
• Migrate call recordings as MP3s attachments
• Update cross-links between knowledge base articles to maintain connections between article during Guide/Help Center migration
• Migrate business rules (triggers & Automations)
• Create missing agents or custom map old agents to new agents
• Delta Migration: Migrate only new and updated tickets after the closed Ticket Migration to keep things current with minimal downtime.
• Migrate during night times and/or weekends.

With Helpando, your Zendesk data migrations are guaranteed to be risk free. We’ve migrated tickets and data for hundreds of clients, some of which were Fortune 500 companies. Exceeding expectations is our goal.

Unsure about what you need? Are you worried about losing your data? Want to talk to one of our reps? Contact us and let us explain how we guarantee any ticket and data migrations will exceed your expectations.

If you’d like to read more about Zendesk migrations, check out our post about The Basics of a Zendesk Migration.