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Read MoreMicrosoft announced it will drop support for parature customers in May 2018:
Customers may continue to use Parature per the terms of their agreement, and it will be supported until either their migration has been completed, or until May 15, 2018, at which point all support for Parature ends and the service will be terminated. Customers who choose not to migrate will have 90 days after the service is discontinued on May 15, 2018 to retrieve their data.
For customers who do not want to lose their data Helpando.it offers a Parature to Zendesk migration.
In general there are 3 ways to get your data out of Parature.
The Parature web interface
Parature provides an export functionality over their web interface (Setup->Data management->Export data).
Based on our experiences requesting an export creates timeout errors and can only be used for very small accounts with less than 10.000 tickets.
The Parature API
Yes, Parature provides API access. Unfortunately though the API only allows for 120 requests per minute which is why the API is not a good option for a larger data export.
Requesting a data export from Parature Support
This is the preferred way to go.
All you need to do is to write an email to support@parature.com
Make sure you include your “Account ID” and your “Department ID” and ask Parature to provide a full export of your data (including all file attachments if you need attachments) in CSV format.
The turnaround time for Data Dumps can be several days (5 – 10 days), it is a good idea to request the dump as soon as you know you will migrate away from Parature.
Parature will ask to provide them with the login credentials for a FTP Server where they can upload your data.
In case you do not have an FTP server we can provide one.
Parature will provide many different files, in the past all we usually needed were the following entities:
Parature Entity | Migrates to Zendesk as | Comments |
---|---|---|
Ticket | Tickets | The ticket file also includes custom ticket field information |
Ticket History | Comments | |
Ticket History Attachment | Ticket & Comment Attachments | |
Users | Agents | |
Customers | End-users | |
Account | Organizations | Optional |
Article | Help Center Article | Optional |
If you’d like to read more about Zendesk migrations, check out our post about The Basics of a Zendesk Migration.