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Not a week passes without one of our customers asking us about the new Zendesk Sunshine framework and what it can be used for. To be honest, for some time we did not have a good answer ourselves. Only after actually getting our hands dirty building solutions based on Sunshine for clients we can now give a proper answer.

Since we started Helpando.it about two years ago we’ve helped more than 200 clients migrate their data from over 30 different source systems, such as Freshdesk, Salesforce, Kayako, Desk.com to Zendesk. I wanted to share what we’ve learnt about Zendesk migrations, as a summary of our experiences and the best practices we’ve established.

We create a lot of custom Zendesk Designs. Here are a few custom designs, though not ours, we think stand out as well designed Zendesk Help Centers.

Integrating a Zendesk app can greatly increase how efficiently your agents can do their work. Here are 3 ways apps can improve your online customer service.

With Zendesk Help Center Customizations you can provide so much more value to your customers. Here are a few examples of custom Help Centers, that will improve your customers' and agents' experiences, and overall ticket deflection.

Since we started Helpando.it about two years ago we’ve helped more than 200 clients migrate their data from over 30 different source systems, such as Freshdesk, Salesforce, Kayako, Desk.com to Zendesk. I wanted to share what we’ve learnt about Zendesk migrations, as a summary of our experiences and the best practices we’ve established.

Setting up your help desk, should be about one thing only: saving time - everyone's time. With these Zendesk Help Center tips and tricks, you'll not only save your own time, but the time of your agents' and, of course, your customers' as well.

A Zendesk deprecation can be intimidating, with the phasing out functionality and features, such as widgets, the web portal, classic interface and customizations. It is actually an excellent opportunity to improve how efficiently you are using Zendesk.

How do you build a good Zendesk Help Center? Here are 5 ideas that every Help Center must have to deliver a good customer and agent experience.