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For the past 10 years we helped our clients to migrate their data from Freshdesk to Zendesk, including all custom mapping needs, test- closed and final migration(s) and general guidance during the migration process.

For the past 10 years we helped our clients to migrate their data from Intercom to Zendesk, including all custom mapping needs, test- closed and final migration(s) and general guidance during the migration process.

At Helpando, we have partnered with Quiq.com as an official implementation partner, bringing advanced AI-driven customer service solutions to businesses. By combining the power of Quiq’s conversational AI Platform with our expertise in customer service and integrations, we deliver personalized, efficient, and seamless AI powered customer service experiences tailored to our clients’ unique needs. Customizing […]

Customers engage with your business across various channels. Your customers data lives in many different places: You might have data stored in your companies database, maybe a cloud based shopify stores order information, there’s customer data in your Zendesk already, and there might be a number of other cloud solutions connected to your business, each solution with it’s own unique set of data.

Not a week passes without one of our customers asking us about the new Zendesk Sunshine framework and what it can be used for. To be honest, for some time we did not have a good answer ourselves. Only after actually getting our hands dirty building solutions based on Sunshine for clients we can now give a proper answer.

Since we started Helpando.it about two years ago we’ve helped more than 200 clients migrate their data from over 30 different source systems, such as Freshdesk, Salesforce, Kayako, Desk.com to Zendesk. I wanted to share what we’ve learnt about Zendesk migrations, as a summary of our experiences and the best practices we’ve established.

We create a lot of custom Zendesk Designs. Here are a few custom designs, though not ours, we think stand out as well designed Zendesk Help Centers.

Integrating a Zendesk app can greatly increase how efficiently your agents can do their work. Here are 3 ways apps can improve your online customer service.

With Zendesk Help Center Customizations you can provide so much more value to your customers. Here are a few examples of custom Help Centers, that will improve your customers' and agents' experiences, and overall ticket deflection.

Since we started Helpando.it about two years ago we’ve helped more than 200 clients migrate their data from over 30 different source systems, such as Freshdesk, Salesforce, Kayako, Desk.com to Zendesk. I wanted to share what we’ve learnt about Zendesk migrations, as a summary of our experiences and the best practices we’ve established.