Agent and Admin Zendesk Training and Consulting

Agent and Admin Zendesk Training and Consulting

Setting up a Help Center can be huge undertaking. It can require in-depth understanding of your customer service flows, technological know-how, testing without disrupting work flows and more. With a founder who is a former Zendesk employee, we have delivered dozens of bootcamps, on- and offsite training sessions in English, Spanish and German in many different countries. Our Zendesk training and consulting services can save your company time and money, while improving how you handle your online customer service.

We know the best practices and can deliver this knowledge during our customized training sessions.

What can we offer?

• We start with a pre-training scoping call to plan and to define the content of your Zendesk training or consultation.
• Onsite and remote Zendesk training sessions in English, Spanish & German.
• Training sessions tailored to individuals or groups of admins and/or agents
• Ongoing consultations to ensure agents are using the Help Center as efficiently as possible.
• Regularly provide ideas on how to build and deliver a better experience to both agents and customers alike, for practical zendesk administration.

A training usually covers the following topics:

• Ticket Channels: Email, Web Portal, Twitter, Chat, Facebook, Feedback Tabs and Voice Demo
• User Experience: Timezones, Language, Colors, Logos, Widgets and Multi-Branding
• Improving Efficiency: Macros, Views, Tags, Placeholders and Keyboard Shortcuts
• Setting-Up Teams: Groups, Roles, Light Agents and Your Support Team
• Building a Business Process: Custom Fields, Mandatory Fields, Triggers and Automations
• Knowledge Base: Using Forums for Community Support
• Going Mobile: Native iPhone, Android, Blackberry, Windows Mobile and iPad Apps
• Integrating Your Help Desk: Salesforce, JIRA and Ticket Sharing
• And more depending on your needs…

You might have the best online customer service tool out there, but it’s worthless without knowing how to use it.

Save yourself time, frustration and trial and error. When you work with us, we guarantee you will get up and running faster, more efficiently and with much less frustration. Get the Zendesk help you need. Talk to us to find out how our training can benefit you, your agents and customers.