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Imagine every customer question — whether it’s a refund request, a product complaint, or a technical issue — landing in one organized system. Each message becomes a structured ticket, automatically routed to the right person, supported by AI suggestions, and backed by a searchable knowledge base. That’s Zendesk in 2026. Used by more than 200,000 […]

How to integrate Freshdesk and Zendesk Integrating Freshdesk and Zendesk requires structured synchronization of tickets, users, workflows, and permissions so that both systems exchange data without compromising data integrity, exceeding API limits, or disrupting operations during a defined cut-over date. What is Freshdesk Zendesk Integration? Freshdesk Zendesk Integration is a bidirectional or unidirectional system connection […]

Agent and Admin Zendesk Training and Consulting Helpando accelerates your Zendesk mastery with expert training from ex-Zendesk professionals, ensuring seamless transition for agents and admins. Skip trial-and-error setups—our customized bootcamps cover ticket channels, automations, and knowledge base optimization, saving time while boosting efficiency and data integrity in your legacy system migrations. Multilingual sessions (English, Spanish, […]

At Helpando, we have partnered with Quiq.com as an official implementation partner, bringing advanced AI-driven customer service solutions to businesses. By combining the power of Quiq’s conversational AI Platform with our expertise in customer service and integrations, we deliver personalized, efficient, and seamless AI powered customer service experiences tailored to our clients’ unique needs. Customizing […]

Customers engage with your business across various channels. Your customers data lives in many different places: You might have data stored in your companies database, maybe a cloud based shopify stores order information, there’s customer data in your Zendesk already, and there might be a number of other cloud solutions connected to your business, each solution with it’s own unique set of data.

Not a week passes without one of our customers asking us about the new Zendesk Sunshine framework and what it can be used for. To be honest, for some time we did not have a good answer ourselves. Only after actually getting our hands dirty building solutions based on Sunshine for clients we can now give a proper answer.

We create a lot of custom Zendesk Designs. Here are a few custom designs, though not ours, we think stand out as well designed Zendesk Help Centers.

Integrating a Zendesk app can greatly increase how efficiently your agents can do their work. Here are 3 ways apps can improve your online customer service.

With Zendesk Help Center Customizations you can provide so much more value to your customers. Here are a few examples of custom Help Centers, that will improve your customers' and agents' experiences, and overall ticket deflection.